FAQs

PURUI is a manufacturer and solution provider specializing in commercial refrigeration, beverage bar systems, and stainless steel equipment. We provide one-stop services from product selection and customization to quality control and export delivery.

We supply commercial refrigerators, freezers, display cabinets, refrigerated worktables, beverage bars, stainless steel furniture, washing equipment, and complete equipment solutions.

Our products are used in cafés, milk tea shops, restaurants, hotels, bakeries, fast-food stores, convenience stores, supermarkets, and other food-service businesses.

Yes. Send us your floor plan, menu, dimensions, or equipment list, and we will recommend a suitable equipment combination and layout.

Yes. Factory visits can be arranged in advance. We can also provide production photos, testing videos, and remote video inspections.

Please send us the product type, quantity, dimensions, voltage, destination country, and customization requirements. We will recommend suitable models and provide a quotation.

The minimum order quantity depends on the product and customization requirements. Some standard models are available for small trial orders.

Yes. We support customized dimensions, functions, finishes, logos, nameplates, manuals, and packaging.

Yes. Product size, door configuration, storage layout, and functions can be adjusted according to your project requirements.

Yes. Voltage, frequency, plug type, refrigerant, compressor, and controller can be selected for different markets.

Production lead time is typically 20–50 days, depending on the product model, specifications, and order quantity.

Depending on your delivery requirements, we support sea freight, air freight, and land transportation.

Products are securely packed with export-standard cartons, wooden frames, wooden cases, and protective materials when required.

Yes. We can provide commonly used spare parts and replacement components for maintenance and repairs.

Our standard warranty period is 12 months from the date of delivery. Extended warranty service is available upon request.

Yes. We can provide manuals, drawings, videos, wiring information, and remote technical support.

Please contact us immediately and provide photos and relevant documents. Our team will coordinate a solution as quickly as possible.

Most technical issues can be resolved through remote support within 24–48 hours. The actual time depends on the complexity of the issue.