After-Sales Support
Reliable technical support, spare parts, and service solutions to keep your operations running smoothly.
WARRANTY & AFTER-SALES SERVICE
We provide the following after-sales and warranty services to help you resolve equipment issues more efficiently and keep your operations running smoothly.
Remote Technical
Support
- Installation, commissioning, and daily operation guidance.
- Troubleshooting support via photos, videos, or video calls.
Spare Parts & Maintenance Support
- Supply of common spare parts and wear parts.
- Fault diagnosis, maintenance guidance, and parts replacement support.
Product Warranty
- One-year warranty for the complete unit
- Two-year warranty for the compressor
- During the warranty period, we will provide appropriate spare parts or solutions for problems caused by product quality issues.
WARRANTY & AFTER-SALES SERVICE
We provide the following after-sales and warranty services to help you resolve equipment issues more efficiently and keep your operations running smoothly.
Submit Request
Submit your request via email, form, photos or videos.
Initial Assessment
We evaluate the issue and identify the possible cause.
Remote Support
We provide remote guidance via chat, photos, videos or video call.
Parts & Repair Support
We provide solutions and parts support as needed.
Warranty Service
Quality issues within warranty will be resolved with parts or solutions.
After-Sales Follow-Up
We follow up to ensure the equipment operates properly.
Repair Application Process
We provide the following after-sales and warranty services to help you resolve equipment issues more efficiently and keep your operations running smoothly.
Take Photos
Especially the faulty area
Record Videos
Show the issue and possible cause
Please provide the machine model, company name, and full address so that we can resolve the issue quickly.
Add Our After-Sales WhatsApp:
Email Our After-Sales Support:
Repair Request Procedure
Technical Problem
Parts Replacement
Device Not Working