What can be included in a complete equipment solution?
We can combine custom stainless steel counters, refrigerated storage, sinks, ice bins, ingredient trays, shelving, and beverage equipment to suit your project. Send us your floor plan, menu, site dimensions, or equipment list so we can recommend a suitable layout. The quotation will specify which equipment and accessories are included.
Can the counter be customized to fit my shop?
Yes. We can customize the dimensions, counter shape, sink positions, shelving, ingredient tray layout, equipment openings, storage compartments, and door options. Electrical specifications and branding can also be tailored to your requirements.
What refrigeration options are available?
Depending on the model, we offer refrigerated, freezer, and dual-temperature configurations. The models shown feature chilled storage at approximately 0°C to +8°C and freezer storage at approximately −12°C to 0°C. Please confirm the required operating temperature before ordering.
Can these units store ice cream or other products requiring lower temperatures?
The freezer configuration shown is not intended for ice cream or products requiring lower storage temperatures. Please tell us what you plan to store so we can recommend suitable refrigeration equipment.
Can sinks, ice bins, and faucets be integrated into the counter?
Yes. Options include single or double sinks, drainboards, ingredient trays, and ice bins with sliding lids. The faucet shown is for cold water; hot-and-cold mixer faucets can be requested.
Are the shelves and feet adjustable?
The models shown feature adjustable internal shelves and leveling feet. Shelves help accommodate different container sizes, while leveling feet help keep the counter stable on uneven floors.
What features support cooling performance?
The models shown feature branded compressors, copper refrigeration tubing, and insulated cabinet construction. Exact compressor specifications, cooling performance, and power consumption depend on the selected model and operating conditions.
What certifications are available?
Our product range includes models with CE, ETL, cETL, RoHS, PSE, and SAA certifications. Certification availability varies by model and destination market. Please contact us for the documents applicable to your selected equipment.
Do you test all products before shipment?
Yes. All products are inspected and tested before shipment to check proper operation and product quality.
Do you support OEM production and bulk orders?
Yes. We support OEM production and bulk orders for distributors, restaurant chains, hotels, supermarkets, and commercial kitchen projects. Please provide your required models, quantities, and specifications.
What is your MOQ?
The minimum order quantity depends on the model and customization requirements. Small trial orders are available for some standard models.
How long does custom production take?
Production time depends on the design, quantity, equipment configuration, and current production schedule. We will confirm the estimated lead time after reviewing your requirements and approving the final drawings. International shipping time is quoted separately.
Can customized products be returned or exchanged?
Made-to-order products are generally not eligible for returns or exchanges due to changes in preference or incorrectly supplied dimensions. Please carefully confirm the drawings, dimensions, and specifications before production. Quality issues will be reviewed according to the agreed order terms.
How can I get a catalog and quotation?
Please send us the product type, quantity, dimensions, voltage and frequency, destination country, and customization requirements. For a complete shop solution, please also include your floor plan and menu.
How are the products packed and shipped?
Products are packed in export-standard cartons, with wooden frames, wooden cases, or additional protective materials as required. Sea, air, or land transportation can be arranged depending on the destination and delivery requirements.
Do you provide installation guidance and spare parts?
Yes. We can provide operation manuals, drawings, installation videos, wiring information, and remote technical support. Common spare parts and replacement components are also available for maintenance and repair.
Can I visit your factory?
Yes. Factory visits are welcome by prior arrangement. If you cannot visit in person, we can provide production photos, equipment testing videos, and remote video factory inspections.
What should I do if the goods arrive damaged?
Contact us as soon as possible with photos and videos of the damage, packaging, and relevant shipping documents. Keep the packaging available for inspection. Our team will review the situation and coordinate an appropriate solution.
