What certifications do you have?
We hold multiple certifications for products supplied to more than 70 countries and regions, including CE, ETL, cETL, RoHS, PSE, and SAA.
Do you test all products before shipment?
Yes. 100% of our products are inspected and tested before shipment to ensure proper operation and product quality.
Can your refrigeration equipment be customized for different applications?
Yes. Depending on the product and project requirements, we can customize dimensions, temperature ranges, internal configurations, door options, electrical specifications, branding, and other details.
Do you support OEM production and bulk orders for commercial kitchen projects?
Yes. We support OEM production and bulk purchasing for distributors, commercial kitchen projects, restaurants, hotels, supermarkets, and other foodservice businesses.
Please provide the required models, quantities, and project specifications so we can discuss the most suitable solution.
Can you provide a complete equipment solution?
Yes. Please provide your floor plan, menu, site dimensions, or equipment list, and we can recommend a suitable equipment combination and layout based on your project requirements.
Can I visit your factory?
Yes. Factory visits are welcome and should be arranged in advance.
We can also provide real production photos, equipment testing videos, and remote video factory inspections if an on-site visit is not convenient.
How can I get a product catalog and quotation?
Please provide the product type, required quantity, equipment dimensions, voltage and frequency, destination country, and any customization requirements.
Based on this information, we will recommend suitable models and prepare a quotation.
What is your MOQ?
The minimum order quantity depends on the product model and customization requirements.
For some standard models, small trial orders are acceptable.
What shipping methods do you provide?
Depending on the destination and delivery requirements, we can arrange shipment by sea, air, or land transportation.
How are the products packed?
Products are packed in export-standard cartons. Depending on the product and shipping requirements, additional protection such as wooden frames, wooden cases, and protective materials can be provided.
Can you supply spare parts?
Yes. We can supply common spare parts and replacement components for equipment maintenance and repair.
Do you provide installation guidance?
Yes. We can provide operation manuals, drawings, installation videos, wiring information, and remote technical support.
What should I do if the goods are damaged during transportation?
Please contact us as soon as possible and provide photos, videos, and relevant shipping documents.
Our team will review the situation and coordinate an appropriate solution as quickly as possible.
